Frost support business with critical recovery of IT applications

Recently, we were approached by an agricultural business facing a significant challenge, that was seriously impacting their operations. They needed urgent support to resolve the issue as quickly as possible.

𝐅𝐚𝐜𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐝𝐢𝐬𝐫𝐮𝐩𝐭𝐢𝐨𝐧𝐬 𝐝𝐮𝐞 𝐭𝐨 𝐛𝐞𝐢𝐧𝐠 𝐮𝐧𝐚𝐛𝐥𝐞 𝐭𝐨 𝐬𝐞𝐭 𝐮𝐩 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐨𝐧 𝐭𝐡𝐞 𝐧𝐞𝐰 

𝐝𝐞𝐯𝐢𝐜𝐞𝐬 

The business has recently replaced its ageing desktops with new devices to support the business moving forward. However, they encountered obstacles, such as being unable to retrieve the original system administration details and access codes required to manage the Microsoft 365 environment due to the IT provider not supporting the environment and a loss of knowledge and staff.

While they could still access Microsoft 365 applications on their old laptops, these devices were no longer suitable for supporting and future-proofing the business.

𝐌𝐞𝐞𝐭𝐢𝐧𝐠 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭’𝐬 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐠𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞 𝐯𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬 

After conducting a thorough investigation, we recognised that the recovery process wasn't working, Following conversations with the customer’s previous supplier, we then contacted Microsoft's Compliance and Governance team in the States. This process was further complicated by time zone differences.

𝐕𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐟𝐢𝐧𝐚𝐥𝐥𝐲 𝐚𝐜𝐜𝐞𝐬𝐬 

Then we passed several levels of security measures and verification controls to confirm our identity. Once verification was successful, we gained the necessary access, we reviewed the Microsoft 365 environment to bring it up to current standard and put security measures in place to avoid future administrative issues.